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Privacy Policy

Introduction

​Karmology.ai ("the App," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using Karmology, you agree to the terms outlined in this policy.

Last Updated: March 2026
Contact Email: legal@karmology.ai

What Information We Collect

2.1 Personal Information You Provide

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When you use Karmology.ai, we may collect the following information:

  • Account Information: Email address, username, password (securely hashed)

  • Profile Information: First name, date of birth, exact birth time, birth location (city/coordinates)

  • Astrological Data: Zodiac sign, birth chart details, personal preferences for readings

  • Relationship Information: Partner's name, date of birth, birth time, and location (only when you choose to add this)

  • Behavioral Data: Chat messages, dream descriptions, karma reflections, saved readings, preferences, and usage patterns

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2.2 Automatically Collected Information

  • Device Information: Device model, operating system, app version

  • Usage Analytics: Features accessed, session duration, interaction timestamps

  • Crash Reports: Technical logs to improve app stability

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2.3 Third-Party Integrations

We use the following external services that may collect data:

  • Google Generative AI (Gemini API): Processes your chat inputs and readings to generate AI-powered insights

  • Google Places API: Used for birth location and autocomplete when entering birth locations

  • Supabase: Stores your account data, readings history, and preferences

  • RevenueCat: Manages subscription payments and entitlements

  • Astrology API (Third-Party Service): We use a third-party astrology API to generate birth charts, planetary positions, and astrological calculations based on the birth details you provide (such as date, time, and location of birth). This data is processed only to deliver core app functionality and is not used for independent tracking or advertising purposes.

  • Twilio (Phone Authentication): We use Twilio to enable phone number verification and authentication via One-Time Passwords (OTP). When you sign in using your mobile number, your phone number is securely transmitted to Twilio for verification purposes.

  • Google Sign-In: If you choose to sign in using your Google account, we may receive basic profile information such as your name, email address, and profile picture from your Google account to create and manage your account.

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: Generating astrological readings, karma scores, dream analysis, and personalized insights

  • Personalization: Tailoring recommendations and readings based on your astrological profile

  • Communication: Sending service updates, technical notifications, and customer support responses

  • Analytics: Understanding how users interact with the app to improve features and performance

  • Legal Compliance: Meeting legal obligations and protecting against fraud

  • Account Management: Processing subscriptions, managing access, and securing your account

Data Storage and Security

4.1 Where Your Data Is Stored

  • Primary Database: Supabase (PostgreSQL-based backend)

  • Geographic Location: Your data may be stored in multiple geographic regions as determined by Supabase's infrastructure

  • API Logs: Google's Gemini API processes queries but does not retain conversation history by default

4.2 Security Measures

  • All data transmitted between your device and our servers is encrypted using TLS/SSL (HTTPS)

  • Passwords are hashed using industry-standard encryption algorithms

  • Access to sensitive data is restricted to authorized personnel only

  • We conduct regular security audits and maintain compliance with data protection standards

  • Row-Level Security (RLS) policies ensure users can only access their own data

4.3 Data Retention

  • Active Accounts: Data is retained as long as your account is active

  • Account Deletion: Upon account deletion, all personal data is permanently removed from our systems

  • Chat History and Readings: Saved responses are deleted when you delete your account

  • Analytics Data: Anonymized usage data may be retained for up to 12 months for analytics purposes

Third-Party Services and Data Sharing

5.1 Who We Share Data With

We do NOT sell your personal data to any third parties. However, we share data with service providers necessary to operate the app:

  • Google Gemini API: Chat messages, astrological data, dream descriptions (for generating AI insights and responses)

  • Google Places API: Birth location search queries (for location autocomplete functionality)

  • Supabase: All account and profile data (for backend storage and authentication)

  • RevenueCat: Email, subscription status, entitlements (for managing subscriptions and billing)

  • Astrology API Provider: Birth details such as date, time, and location of birth (for generating astrological charts and calculations)

  • Twilio: Phone number (for OTP verification and authentication)

  • Google Sign-In: Name, email address, and profile information (for authentication and account creation)

5.2 Data Processing Agreements

All third-party services we use maintain their own privacy policies. We recommend reviewing:

5.3 Legal Requests

We will only disclose user data to law enforcement when legally required (subpoena, warrant, or court order)

User Rights and Data Control

6.1 Your Rights

You have the following rights regarding your data:

  • Right to Access: You can request a copy of all personal data we hold about you

  • Right to Correction: You can update or correct inaccurate information in your profile

  • Right to Deletion: You can delete your account and all associated data at any time

  • Right to Data Portability: You can request your data in a portable format

  • Right to Opt-Out: You can manage notification preferences and analytics sharing

6.2 Deleting Your Account

You can delete your account permanently by:

  1. Opening the app and navigating to Settings

  2. Scrolling to the Legal and Privacy section

  3. Tapping "Delete My Account"

  4. Confirming the deletion (note: this action is permanent)

What happens when you delete your account:

  • Your email and personal information are permanently removed

  • All saved readings, chat history, and karma records are deleted

  • Your subscription is automatically canceled

  • You will no longer be able to access any app features

6.3 Data Access and Export Requests

For requests to access, export, or correct your personal data, contact us at: legal@karmology.ai

We will respond to requests within 30 days.

Cookies and Tracking

  • Mobile App: The app does not use traditional cookies. We use device-level storage to remember your login session

  • Analytics: We use anonymized analytics to track feature usage and app performance

  • Opt-Out: You can disable analytics by going to Settings > Privacy > Analytics

Children's Privacy

  • Karmology.ai is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected data from a child under 13, we will delete that information immediately.

Changes to This Privacy Policy

Contact Us

  • We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy in the app

  • Sending an email notification (if applicable)

  • Your continued use of the app after updates constitutes acceptance of the new policy.

  • If you have questions about this Privacy Policy, your data, or wish to exercise your privacy rights,

  • please contact: legal@karmology.ai

  • Support: Available through the app’s Settings > Help and Support

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